Los Angeles, 08/10/2023 – Brace yourself for an electrifying experience at the U2030 Annual SPARK Meeting, where imagination meets action. Breaking free from the confines of a conventional conference, this unique gathering redefines how utilities tackle challenges as they become customer-centric powerhouses of a new energy and water economy.
Roll up your sleeves and dive into different engaging sessions that focus on the event theme, “Igniting Lasting Behavioral Change” to pave the path towards the most future-proof customer-centric innovations.
Taking place in vibrant Los Angeles from August 28 to 29, this event will build on the astounding success of its 2022 event, where 100 percent of participants expressed plans to return, we assure you nothing short of an exceptional conference this year.
Avertra will take part in the U2030 Annual SPARK Meeting this year as founding overall platinum sponsors, presenting two speaker sessions. The first speaker session, an Ignite Talk titled “Transforming Utility Customer Experience: Trends and Breakthroughs Meeting Customer Needs,” will feature insights from our esteemed CEO and CTO, Bashir Bseirani. Ignite Talks, a dynamic series of short presentations, where each speaker gets only five minutes to share a solution that falls under the “Igniting Lasting Behavioral Change” event theme. This session will delve into the dynamic landscape of utility customer experience, exploring the latest trends and breakthroughs that address the evolving needs of utility customers. It will highlight innovative strategies and technologies that are revolutionizing the way utilities interact with their customers, ultimately enhancing their experience and improving overall service quality.
In the second session, a fireside chat titled “Elevating Customer & Driving Change: A Deep Dive into the LADWP Customer Insights Panel and its Influence on Customer Experience,” our distinguished Founder and CPO, Giancarlo Reyes, will take center stage as the session moderator. The LADWP Customer Insights Panel is a dedicated community of 3,000 residential customers who willingly share their feedback on LADWP programs and services. They actively participate in a range of formal research activities, such as surveys, focus groups, online discussion forums, and in-person events. LADWP has thoughtfully curated this panel to reflect the diverse composition of LADWP’s service area.
During this session, program organizers from LADWP will share insights about the panels’ design, customer feedback, and tangible outcomes including innovations in customer products, programs, and services. They will also discuss how the panel is enhancing the overall experience for LADWP’s diverse customer base.
Discover the right conditions to fortify relationships between utilities and their customers at SPARK, the Utility 2030 Collaborative’s (U2030’s) annual meeting. Join us as we celebrate innovation, collaboration, and change, and meet our industry experts.
Secure your spot at U2030 with a single click. Register today.
About Avertra
Avertra is a digital experience company offering state-of-the-art products and services for businesses to close the gap between them, their customers, and employees. Avertra are leaders in innovating smart end-to-end solutions for a range of industries such as: utilities, logistics, banking, and professional services. The company compels a deep understanding of human needs allowing for reimagined customer and employee experiences, challenging traditional means of work through smart process automation, AI, and ML.
About U2030
Launched in January 2020, the Utility 2030 Collaborative (U2030) is a vibrant and innovative community of utility leaders and technology partners building relationships and actionable resources that enable the transformation of utility companies into customer-centric powerhouses.
