The TMG 2023 Utility Forum, “The Journey to Sustainability: Opportunities and Pitfalls” will bring together a powerful network of utilities (water, electric, and gas), industry innovators, and thought leaders committed to customer-centric business transformation of the energy and utilities sector, sharing topics that are central to the evolution of today’s utility.
This year’s session themes cover a wide spectrum of critical topics in the energy and sustainability landscape. Some discussions will revolve around ensuring affordable sustainability goals that benefit all socio-economic communities, the readiness of energy storage for residential use, the effectiveness of different customer and conservation programs, understanding the technology needed to reduce carbon emissions, and more.
Join us at the event for a chance to be part of our speaker session, “Creating a Sustainable Path Towards Customer Excellence” on October 4, from 1:15-2:00 PM. In this session, Tampa Electric Company (TECO) will discuss the upgrading of its fragmented omnichannel customer experience, the strategy implemented to bridge their data silo gaps, and how they optimized their operations without any replacements or system disruptions.
Another topic under the spotlight: TECO’s digital builder portal. In this session, you’ll also learn how the company was able to transform what was once a traditional, paper-based process to a fully digitized construction portal that enables builders to self-serve for faster project completion timelines.
To align with the event’s theme, we will also discuss what role our digital experience platform, MiCustomer plays in the world of sustainability. Our team of experts will cover the different ways the platform enables customers to become more conscious of their usage. This includes customer insights to help them identify patterns and plan for future consumption as well as different programs, insights, alerts, and recommendations to keep them in control of their usage.
Get a free consultation and gain insight on your business needs to power up your customer experience. We’re all for it.
Avertra is a digital experience company offering state-of-the-art products and services for businesses to close the gap between them, their customers, and employees. Avertra are leaders in innovating smart end-to-end solutions for a range of industries such as: utilities, logistics, banking, and professional services. The company compels a deep understanding of human needs allowing for reimagined customer and employee experiences, challenging traditional means of work through smart process automation, AI, and ML.
TMG is an advisory and professional services firm working with utilities to plan, develop, implement, and manage their digital technology solutions and service providers’ ecosystem. Over the past 31 years, TMG has worked with over 300 utilities, matching their business needs with digital solutions, systems integrators, and implementation services to maximize the value of their customers and optimize and de-risk their IT investment. TMG brings deep experience across all major IT domains, including CIS, Metering, Asset Management, Work Management, Resource Planning, and ERP environments. TMG’s clients include Utilities of all sizes providing Water, Gas, Electric, and Municipal Services in regulated, competitive, and public power markets.