Service integrity & crisis management

Disruptions don't just halt services — they hurt trust and ripple through homes, businesses, and communities.

Whether you're a utility, bank, or government agency, readiness is a responsibility.

MiOutage is your rapid-response digital shield, built to act fast, minimize impact, and restore confidence.

MiOutage in action: TECO's digital lifeline for millions during the twin crises of hurricanes Milton & Helene

Your scared customers

“I have no idea what's going on or when it'll be fixed.”

When every second matters, poor communication puts lives at risk. Without updates or guidance, fear spreads—and trust disappears.

Your reactive field operations team

“We need to be ahead of this not catching up.”

Outages demand speed. Without clear intel, time is lost, safety is compromised, and frustration builds, affecting customer trust.

Your strained contact center

“This volume's not manageable. We need better tools."

Without visibility or clear updates customers panic and are left with no choice but to flood your call center.

Your executives under pressure

"We can't afford to lose our customers' trust."

When outage strategies fail, the damage goes beyond operations, impacting credibility and J.D Power scores

Outage-ready. Every time.

In moments of uncertainty, customers want to feel seen, heard, and supported.

Recognizing this, MiOutage was designed through the building blocks of the MiCustomer digital experience platform (DXP), positioning you as a trusted partner — keeping customers informed with full transparency and empowering your teams to to respond with speed, clarity, and confidence.

Geospatial awareness & interactive maps

Proactive service triggers

Omni-channel message orchestrator

Field service & appointment connector

Predictive & forecasting models

Real-time dashboards & KPI watchboards

Personalize further to your needs

Communicate with clarity

Build trust through transparent communication that guides your customers through every step.

Instant reporting tools
Real-time restoration timelines
Severity indicators and affected customers
Cause of outage(s)
Geolocation search and status

Personalize Connection

Provide your customers with a flexible, tailored experience that adapts to their unique needs.

Multiple device accessibility
Location based alerts
Custom communication channels

Provide comfort with resources

Equip teams with real-time resources that ensure the well-being of your community.

Access to critical services/resources
Next best action guidance
Localized tips

Drive excellence with transparency

Connect your employees with real-time data and advanced tools to enhance the efficiency of outage response.

Holistic outage dashboard
Alert configurations
Real-time reporting and insights
Outage history tracking

Investing in what matters

Enhanced credibility

Boost brand image and JD Power rankings by improving CSAT scores through enhanced company reputation, stronger community engagement, and more effective communication.

Legal safeguard

Mitigate legal risks by ensuring transparent communication and accurate restoration timelines during outages, reducing overall customer complaints and regulatory escalations.

Scalable excellence

Scale seamlessly during peak demand and high-stress situations, supporting tens of thousands of users while deflecting calls through self-service, reducing total call volume, and boosting CSAT by keeping customers informed.

Streamlined operations

Deflect routine calls, reduce average handling time, and improve FCR and wait times, lowering operational costs while freeing employees to tackle critical issues.