360° omnichannel communication hub

Great communication is more than just hitting send.

Billing reminders. Outage alerts. Confirmations. Campaigns. Customers need to be engaged efficiently and in the way that works best for them. Without the right strategy in place, communication can quickly become fragmented, inefficient, and difficult to manage.

MiComm is your central hub for smart, scalable communication — built to unify channels, personalize engagement, and deliver the right message, every time.

Your confused customer

“I shouldn't have to guess what's going on."

Scattered messaging across systems leading to a broken customer experience.

Your exposed compliance team

“It only takes one audit to sink us”

Manual processes make it difficult to track opt-outs, meet regulations, and avoid fines.

Your frustrated customer programs manager

“Why is our engagement so low?”

One-size-fits-all campaigns can't create action. Without personalization, great programs get ignored.

Your exhausted contact center

“Better communication could prevent all these calls.”

Every unclear message creates another call and rising support costs.

Your CX manager in the dark

“I'm being asked to improve something I can't even see.”

Without clear insights, there's no clear visibility into what's working and what needs to change.

Your blocked business teams

“We can't do anything without going through IT”

IT-dependent communication systems delay updates and limit flexibility in communication.

Smarter communication. Stronger connections.

Built through the building blocks of the MiCustomer digital experience platform (DXP), MiComm is your centralized engine for end-to-end customer communication.

It connects every team and channel, enabling fast, personalized outreach at scale. From critical alerts to daily updates, MiComm drives efficiency, improves experience, and ensures every message lands with clarity and impact.

Omnichannel message orchestrator

Dynamic template studio

AI-driven personalization engine

Consent & preference management

Engagement analytics & A/B testing

Personalize further to your needs

Smarter communication. Zero bottlenecks.

Seamlessly integrate with the tools you already use—no IT roadblocks, no complexity.

AI-powered content creation and optimization

Effortlessly reach the right customers with the right words at the right time.

AI-generated messaging that adapts to your brand voice and audiences
Smart customer segmentation that targets messaging based on behavior
Built-in approval workflows for comms, legal, and compliance sign off on

Automated omni-channel messaging

Keep your call center focused on what matters and let automation handle the rest

Automated alerts instantly sending billing, outage, and service updates
Campaign automation scheduling and personalizing outreach at scale
Multi-channel delivery via email, SMS, and push notifications

Intelligent insights & efficiency

Know what's working, fix what's not, and make every message count.

Real-time analytics to track customer responses, and behavioral trends
Engagement tracking to see who opened, clicked, ignored, or marked as spam
360° customer interaction history unifying visibility into every touchpoint.

Why choose MiComm?

Business-driven

Create, manage, and optimize messaging without IT reliance

Scalable

Send millions of messages at once with zero performance loss

Connected

Centralize all your departments on a single enterprise platform

Maximizing ROI with AI-driven communication

Increased customer engagement & digital adoption

Drive higher self-service adoption, paperless billing enrollment, and proactive customer interactions with AI-personalized campaigns..

Significant cost savings & revenue protection

Reduce manual processing costs, prevent missed payments, and optimize workforce allocation with AI-driven automation and intelligent workflows.

Reduced call center volume

Increase call deflection and lower average handle time by automating routine inquiries, reducing the burden on agents, and cutting operational costs.

Faster issue resolution

Improve response times and service efficiency with AI-powered, two-way messaging that eliminates delays in billing disputes, payment inquiries, and service requests.