Automation: The Key to Workforce Empowerment
With call centers being plagued by an all-time high attrition rate since the beginning of time, employee turnover is no longer a trend, but an underlying issue that goes beyond the burden of dealing with difficult customers. So how can companies build a supportive and future-ready workforce, and unlock the true potential of their employees? Read more to find out.
Biggest Industry Trends of 2022: Stay One Step Ahead
Is your CX strategy shaped around tomorrow’s digital needs? No Author Jan. 2022 Over the last few months, digital has been put to the test
No-Code vs. Low-Code: Everything you need to know
Spend Your Money Wisely Dalia Abu-Zeid Jan. 2022 The Information Technology (IT) and utility industries are constantly changing. Regulatory adjustments, customer demands, depreciation and introduction
10 Tips to Focus your DigitalCustomer Experience Investments
Focus your digital customer experience investments by considering these 10 tips No author Jan. 2022 1. Start with what your customers need now Technology for
EVs- An Opportunity or Disaster for Utilities of the Future?
An Opportunity or Disaster for Utilities of the Future? Liza Ihneif Jan. 2022 Similarly to the internet becoming the Golden Age, Electric Vehicles – also
