S I M P L I F Y   L I F E

Through Smart Process Automation, AI, and Digital Customer Experience.

MODERNIZE
AND OPTIMIZE
YOUR BUSINESS APPLICATIONS.
FAST.
CERTIFIED FUNCTIONS
SAPCertified

» SAP Security Code Scan with CVA
» SAP Clone Finder
» SAP Modification Analysis
» SAP Reference Analysis
» Assign Software Component and Namespace

» Package Add-On using SAP Add-On Assembly Kit
» Deploy using SAP Add-On Installation Tool (SAINT)
» Integrate with SAP S/4HANA
» Technical Uninstallation Test
» SAP Solution Manager Ready functionality

MiCustomer Avertra
SIMPLIFY IT IMPLEMENTATIONS
gravity payments

All-in-one payment processing and customer self-service portal

MiCustomer Avertra

+

MAXIMIZE YOUR MENDIX INVESTMENT
mendix avertra

by engaging Avertra's development army.

Services by

Avertra
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GLOBAL PROBLEM SOLVERS

WHEN SIMPLICITY COUNTS.

Today’s organizations are focused on serving customers while saving costs. Yet, the seamless customer experience and efficiency they seek is at odds with an IT environment full of legacy systems. Avertra’s MiCustomer Platform and Strategic consulting services drive organizations to transform their “old ways” and become efficient customer centric with a focus on delightfulness and satisfaction.

Avertra’s industry leading process knowledge and expertise resulted in the genesis of our innovative Digital Customer Experience framework available throughout our MiCustomer platform enabling:

  • Smart Process Automation
  • Digital Agents
  • Call Center Optimization
  • Omni-Channel Customer Engagement
  • Mobile Workforce Management
  • Crowdsourcing
  • And much more!

DIGITAL STRATEGY

INCREASE VISIBILITY.

When you are looking for ways to reinvent existing manual or legacy processes, you want to find those key areas for improvement quickly. Realize your digital potential by delivering powerful applications, faster that streamline integrated operations, improve asset performance, and innovate customer management. Let us help you define you digital journey with a solid digital strategy.

END-TO-END

SOLUTIONS

DESIGN

MANAGE

LAUNCH

MEASURE

BUILD

TEST

MONITOR

AVERTRA PRODUCTS

Technology born from the current challenges and tomorrow’s needs of the Energy & Utility Industry

Their once-a-month relationship with you isn’t working. It’s not that they don’t appreciate you. They just want you to get with the times. They want the same web-based account management they’ve been getting from their banks, phone providers, and credit card companies for years. Fast, easily accessible, and uncomplicated. Real-time. Self-service.

Avertra can help you achieve this win-win relationship with everything you need to meet your customers expectations online while reducing your operating costs in the process. And we’ve taken it a step further. We made it mobile.

RAPID ROI

Water and energy companies will quickly realize a return on investment. No more unnecessary paperwork and operational costs—both inside call centers and out on the field—cutting into your profits. Your customers will save, too. Real-time analysis of utility usage encourages consumers to take intelligent steps towards reducing their resource consumption and lowering their monthly bills.

Digital Customer
Experience Platform

Mi Wallet​

Provides customers with a safe and secure way to store multiple payment methods used across interaction channels.

Mi Line

Expedites the end-to-end processes management for new construction and service extensions to existing properties which enables developers and builders to complete applications 24X7 from any location.

Mi Correspondence​

Manage end-to-end customer communication process including: configuration, management, and aggregation of emails, billing inserts, notifications, letters, and any information sent digitally to customers and business end users.

Mi BOB​

Robotic-based automated exception management capabilities focused on key back office exceptions in the Meter to Cash Life Cycle by combining transactional and master data from multiple process areas to help ensure SLA’s are always met.

Mi Services​

Enables dispatchers to easily create, schedule, and dispatch work orders to the closest technician using Global Positioning Systems (GPS) from any iOS, Android, or Windows device.

Mi Bill​

Compares billing files and formats prior to releasing changes to customers so that Customer Information System (CIS) upgrades, rate changes, and bill presentment changes can be validated automatically and accurately.

Mi Read​

Bridges the gap between traditional meter reading and a full Advanced Metering Infrastructure (AMI) implementation to easily manage of route allocations, perform route analytics, and control meter readers in the system in real-time.

Mi Agent

Simplifies and optimizes the actions of business users as they interact with customers while reducing call handling time and promotes first call resolution Key Performance Indicators (KPIs).

Mi Virtual Agent​

Extend the value of any CIS Implementations by extending voice and text based customer selfservice channels like Phone, Alexa, Google Home, and chat by introducing ”agentless” services like Start, Stop, and Transfer Service, Statement of Account, and Program Enrollment.

FOR MORE INFORMATION  CONTACT US

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