Elevated agent experience
Connect customer service and the back-office on a single, intuitive platform. Simplify the agent experience with process automation, visual process bottlenecks, and intelligent-guided procedures so your agents focus on more meaningful work.
Continuous
We design and optimize the agent of the future to better serve customers
Customizable
Our centralized data allows us to personalize user experience
Comprehensive
360-degree customer and case view
Clever
Our system guides your agents through smart and automated processes
Front office
A 360 Degree Customer View
Improve first call resolution
& reduce call handle time
Enhance Compliance
& Risk Mitigation
Real-time process visibility allowing optimal workforce distribution
Reduced process downtime & SLA management through alert automation
Rapid & accurate emergency order creation
Logical & actionable
call prediction
Back office
Enterprise Exception Resolution Automation
Resolves 80% of exceptions through automation
Manage work queues
& work piles
Advanced
validation analysis
Configurable analysis tools & workbench
Breaks down complex analysis
Automated re-billing & simulation functions
Reducing back-office overhead by optimizing exception resolution
A 360 degree visibility into front and back office agent performance through a real- time interactive dashboard.
A powerful automation engine resolving 80% of the workload so your agents can shift their focus on more meaningful work.
Rich reporting features provide your managers with key metrics and intelligence to track, monitor, and improve your business.
(703) 822-7712
sales@avertra.comVirginia, USA (HQ)
Amman, Jordan
Dubai, UAE
Pune, India
Amsterdam, Netherlands
©Copyright. 2022 Avertra
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