Let us simplify your life

At Avertra, we designed and engineered a state-of-the-art platform that encompasses modules to solve any problem cross-industries.

Bridge the gap between you, your customer, & employees.  

Our Impact

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Monthly messages pushed out to customers

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Employee hours saved monthly 

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Of exceptions solved through automation

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Papers saved monthly through our green tech

The power of simple

Become Simple

Revolutionize your user experience with a simple and intuitive interface suitable to all demographics. Through a flexible and scalable interface, you will be able to facilitate meaningful interactions with your customers.

Become Automated

Empower your workforce through our artificial decision engine, data mining and intelligent digital workflows. Our people-driven platform can eliminate manual touchpoints and automate up to 80% of human effort.

Become Proactive

Change your reactive approach to proactive. Through real-time updates and notifications, correspondence management, and recommendation engines, you can radically personalize your customer experience.

Become Fast

While other platforms take up to 2 years to deploy their softwares, MiCustomer takes up to 8-12 weeks to deploy. With financial models that fit your budget (Opex & Capex models) MiCustomer will reduce your time-to-market and the cost to serve.

Become Brand-Driven

Our team of market researchers, UI, UX, and CX experts have created a self-service configuration system that customizes the platform to your branding. Deliver end-to-end connected brand experiences.

Become Synergetic

Unify without overhauling your entire enterprise systems. Modular architecture, system modernization, and seamless integration will streamline your organization on-premise or in a cloud-based environment.

A great customer experience starts with an even better employee experience

MiCustomer DXP

Digital customer self-service portal

Empower customers to self-serve account actions like

start/stop service, payments, and more via an intuitive portal.

Empower customers to self-serve account actions like start/stop service, payments, and more via an intuitive portal.

Simplified payment storage & access

Provide customers with a safe way to store multiple

payment methods across various channels.

Provide customers with a safe way to store multiple payment methods across multiple channels.

Automated decisions you can rely on

Extend the value of CIS implementations by utilizing voice &

text based customer self-service.

Extend the value of CIS implementations by utilizing voice & text based customer self-service.

360º customer communication

Configure, manage, & aggregate emails, bills, notifications,

letters, & any info sent to customers

Configure, manage, & aggregate emails, bills, notifications, letters, & any info sent to customers

Billing is only the beginning

Validate billing files and formats, and upgrade CIS automatically

and accurately.

Validate billing files and formats, and upgrade CIS automatically and accurately.

Elevated Agent Experience

Connect customer service and back office on one intuitive,

flexible platform.

Connect customer service, back office, engagement, and flexibility on a single, intuitive flexible platform.

Advanced Metering Infrastructure

Easily manage route allocation and analytics, and control meter

readers in real-time.

Easily manage route allocation and analytics, and control meter readers in real-time.

Automated decisions you can rely on

AI driven automated decision management capabilities

that can execute front and back-office processes.

AI driven automated decision management capabilities that can execute front and back-office processes.

Dispatch work orders

Enable dispatchers to easily schedule & deploy work

orders to the closest technician using GPS anywhere, anytime.

Enable dispatchers to easily schedule & deploy work orders to the closest technician using GPS anywhere, anytime.

Expedite construction & line management

Expedite end-to-end process management for new

construction & service extensions to existing properties.

Expedite end-to-end process management for new construction & service extensions to existing properties.