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Automated decisions
you can rely on
MiVirtualAgentTM, is a cutting-edge AI-driven framework that utilizes advanced NLP/NLU technology composed of two powerful solutions: Conversational AI: A cross-communication channel (chat/voice) to achieve call-deflection and enable limitless intelligent conversations with your customer. Smart Process Automation: Streamline complex processes and empower your workforce to focus on higher-level tasks.
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Continuous
Executes requests to meet employee and customer dynamic needs
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Customizable
Resolves complex tasks in different contexts
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Comprehensive
Holistic end-to-end smart conversations through data mining
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Clever
AI driven automated decision management
Process Automation
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Customer Validation & Decisioning
Validate information on behalf of your agents to streamline their workflow, increase enterprise productivity, and ensure data accuracy.
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Enhance your customer experience through data analysis and smart recommendations to execute requests.
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What MiVirtualAgentTM can do for you…
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Automate customer service and reduce call center staffing
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Modernize customer experience through enhanced self-service
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Cross-device voice and chat user experience across all demographics
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Optimize agent experience and increase capacity x3.
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Reduce operational costs and cost to serve.
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Achieve call deflection and reduce handle-time
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Reduce operational costs and cost to serve
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Support workforce empowerment & eliminate paper-based processes