MiVirtualAgentTM, is a cutting-edge AI-driven framework that utilizes advanced NLP/NLU technology composed of two powerful solutions: Conversational AI: A cross-communication channel (chat/voice) to achieve call-deflection and enable limitless intelligent conversations with your customer. Smart Process Automation: Streamline complex processes and empower your workforce to focus on higher-level tasks.
Executes requests to meet employee and customer dynamic needs
Resolves complex tasks in different contexts
Holistic end-to-end smart conversations through data mining
AI driven automated decision management
Customer Validation & Decisioning
What MiVirtualAgentTM can do for you…
Automate customer service and reduce call center staffing
Modernize customer experience through enhanced self-service
Cross-device voice and chat user experience across all demographics
Optimize agent experience and increase capacity x3.
Reduce operational costs and cost to serve.
Achieve call deflection and reduce handle-time
Reduce operational costs and cost to serve
Support workforce empowerment & eliminate paper-based processes