Automated decisions
you can rely on
MiVirtualAgentTM, a module of MiCustomer, offers an AI driven contextual decision-making framework designed to automate and carry out front and back office processes. Create limitless, smart, agentless conversations with customer and employee cross-communications channels like chat/voice bot.
Continuous
Executes requests to meet employee and customer dynamic needs
Customizable
Personalized human-like customer service catered to your business
Comprehensive
Holistic end-to-end conversations through data mining
Clever
AI driven
automated decision management
Extend voice and text based customer self-service
Combining transactional and master data from multiple process areas to help out customers.
Automation of the front office, resolving issues, creating service orders, adjustments, exception resolution & more.
What MiVirtualAgentTM can do for you…
Reduce call center
staffing with enhanced
self-service.
Capture agent and customer behavior to better understand process bottlenecks
Optimize agent experience
and increase capacity x3.
Optimize agent experience and increase capacity x3.
Reduce operational costs and cost to serve.
Reduce operational
costs and cost to serve.
Achieve call deflection
and reduce handle-time.
Increase Realized Return
on Investment (ROI).
