Automated decisions 
you can rely on

MiVirtualAgentTM, a module of MiCustomer, offers an AI driven contextual decision-making framework designed to automate and carry out front and back office processes. Create limitless, smart, agentless conversations with customer and employee cross-communications channels like chat/voice bot.

Our 4C Focus

Continuous

Executes requests to meet employee and customer dynamic needs

Customizable

Personalized human-like customer service catered to your business

Comprehensive

Holistic end-to-end conversations through data mining

Clever

AI driven
automated decision management

Extend voice and text based customer self-service

Combining transactional and master data from multiple process areas to help out customers.

Automation of the front office, resolving issues, creating service orders, adjustments, exception resolution & more.

What MiVirtualAgentTM can do for you…

Reduce call center
staffing with enhanced
self-service.

Capture agent and customer behavior to better understand process bottlenecks

Optimize agent experience
and increase capacity x3.

Optimize agent experience and increase capacity x3.

Reduce operational costs and cost to serve.

Reduce operational
costs and cost to serve.

Achieve call deflection
and reduce handle-time.

Increase Realized Return
on Investment (ROI).