Automated decisions
you can rely on
MiVirtualAgentTM, is a cutting-edge AI-driven framework that utilizes advanced NLP/NLU technology composed of two powerful solutions: Conversational AI: A cross-communication channel (chat/voice) to achieve call-deflection and enable limitless intelligent conversations with your customer. Smart Process Automation: Streamline complex processes and empower your workforce to focus on higher-level tasks.
Continuous
Executes requests to meet employee and customer dynamic needs
Customizable
Resolves complex tasks in different contexts
Comprehensive
Holistic end-to-end smart conversations through data mining
Clever
AI driven automated decision management
Process Automation
Customer Validation & Decisioning
Validate information on behalf of your agents to streamline their workflow, increase enterprise productivity, and ensure data accuracy.
Enhance your customer experience through data analysis and smart recommendations to execute requests.
What MiVirtualAgentTM can do for you…
Automate customer service and reduce call center staffing
Modernize customer experience through enhanced self-service
Cross-device voice and chat user experience across all demographics
Optimize agent experience and increase capacity x3.
Reduce operational costs and cost to serve.
Achieve call deflection and reduce handle-time
Reduce operational costs and cost to serve
Support workforce empowerment & eliminate paper-based processes
