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Let us simplify your life
At Avertra, we designed and engineered a state-of-the-art platform (DXP) that encompasses modules to solve any problem cross-industries.
Bridge the gap between you, your customer & employees.
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Our Impact
Monthly messages pushed out to customers
Employee hours saved monthly
Of exceptions solved through automation
Papers saved monthly through our green tech
The power of simple
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Become Simple
Revolutionize your user experience with a simple and intuitive interface suitable to all demographics. Through a flexible and scalable interface, you will be able to facilitate meaningful interactions with your customers.
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Become Automated
Empower your workforce through our artificial decision engine, data mining and intelligent digital workflows. Our people-driven platform can eliminate manual touchpoints and automate up to 80% of human effort.
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Become Proactive
Change your reactive approach to proactive. Through real-time updates and notifications, correspondence management, and recommendation engines, you can radically personalize your customer experience.
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Become Fast
While other platforms take up to 2 years to deploy their softwares, MiCustomer takes up to 8-12 weeks to deploy. With financial models that fit your budget (Opex & Capex models) our platform will reduce your time-to-market and the cost to serve.
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Become Brand-Driven
Our team of market researchers, UI, UX, and CX experts have created a self-service configuration system that customizes the platform to your branding. Deliver end-to-end connected brand experiences.
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Become Synergetic
Unify without overhauling your entire enterprise systems. Modular architecture, system modernization, and seamless integration will streamline your organization on-premise or in a cloud-based environment.
A great customer experience starts with an even better employee experience
MiCustomer DXP
- Customer Experience
- Employee Experience
Empower customers to self-serve account actions like
start/stop service, payments, and more via an intuitive portal.
Provide customers with a safe way to store multiple
payment methods across various channels.
Configure, manage, & aggregate emails, bills, notifications,
letters, & any info sent to customers
Create limitless, smart, agentless conversations with customer and employee cross-communications channels like chat/voice bot.
Validate billing files and formats, and upgrade CIS automatically and accurately.
Connect customer service and back office on one intuitive,
flexible platform.
Enable dispatchers to easily schedule & deploy work
orders to the closest technician using GPS anywhere, anytime.
Expedite end-to-end process management for new
construction & service extensions to existing properties.
Automate and streamline complex business processes of all types, empowering your workforce to focus on higher-level tasks.