Technology
Fusing Digital Transformation & Employee Empowerment
Employee Empowerment: The Heart of Digital Transformation Here we are in 2023, charting our way through fast-changing markets, evolving customer...
Technology
Silos to Synergy: The Platform Mindset
Eliminate silos and fragmentation, empower employees, and reduce costs. Uncover how a platform benefits businesses with MiCustomer.
Press Release
Avertra’s co-innovation partners earn recognition in “Innovation in Digital Engagement” category in EEA
If you were looking for some inspiration, you'll find it here. Avertra ends CS Week 2023 on a high note...
Success Stories
SAP S/4 HANA Upgrade: How Quality Assurance & User Testing Made a Difference
Empowering employees for the future: How automation testing and end user training enabled a successful SAP S/4 HANA transformation.
Sustainability
The Art of Conserving: How Less Can Be More
Take a moment to look around your home. How many electric appliances can you spot? A survey found that the...
Technology
City of the Future 2023: Here’s what you’ve missed
This session will examine the most effective ways that utilities can plan for the future to improve the customer experience.