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When the Call Comes: How Utilities Unite During Crisis

A lineworker’s story, a historic ice storm, and the promise that keeps communities together when it matters most. It’s 4:47...
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Utility lineworker pulling up face cover in freezing conditions, representing the 18,000 workers who mobilized during Winter Storm Fern to restore power and keep the outage map experience running for millions of customers

When the call comes: how utilities unite during crisis

A lineworker’s story, a historic ice storm, and the outage map experience that keeps communities informed when it matters most. ...
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NTUA self service portal supporting installment plans, deferred payments, and reconnection requests across the Navajo Nation

A self service portal shaped by care for the Navajo Nation

NTUA saw the same pattern each day as customers waited on long calls for tasks that could live inside a...