For Utility Leaders

What's holding your utility back?

Tell us where your biggest operational and customer friction points are, and we'll share catered insights and exclusive resources shaped entirely around your priorities.

1 of 4

Question 1 of 4

Where do your customers struggle the most?

Select everything that applies to your organization.

A
Getting answers without having to call us
Self-service, account management, 24/7 access
B
Understanding their bill and why it changed
Bill clarity, usage breakdowns, cost visibility
C
Getting reliable information during outages
Outage maps, restoration estimates, proactive updates
D
Completing payments without friction
Payment options, autopay, arrangements

Question 2 of 4

Where does your team feel the most operational drag?

Select everything that eats time or slows your team down internally.

A
CSRs switching between multiple systems per interaction
Unified agent view, guided workflows, handle time
B
Processing construction and developer requests manually
Builder portal, permits, inspections, documentation
C
Coordinating low-income assistance programs across agencies
LIHEAP, CAP programs, eligibility, fund distribution
D
A growing backlog of exceptions and unresolved tasks bogging down the back office
Pending cases, manual follow-ups, unresolved queues slowing down the team

Question 3 of 4

What outcome would matter most to your leadership?

Pick the metrics that would make this a clear win internally.

A
Significantly reduce inbound call volume
Self-service adoption, AI deflection, proactive notifications
B
Improve J.D. Power or customer satisfaction scores
Digital experience, billing clarity, outage communication
C
Cut manual processing and operational costs
Automation, CSR efficiency, digital workflows
D
Increase digital channel adoption across the customer base
Portal usage, paperless enrollment, mobile engagement

Question 4 of 4

How would you describe where you are today?

Select all that reflect your current situation.

A
We have tools but they're disconnected and outdated
Looking to consolidate or modernize what's in place
B
We're actively evaluating new platforms right now
RFP, shortlisting, or vendor comparisons underway
C
We're planning ahead for a future initiative
Building the business case, exploring options early
D
We're not looking to invest in new software right now
No active budget or initiative planned for a new platform

Thanks - that's genuinely useful.

Here are the areas that map closest to what you selected. Explore each one to see how other utilities have tackled the same challenges.

In the meantime, here are some relevant resources for you to browse through