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Four Things Customers Expect Today
After just one bad experience, 72% of customers say they would switch to another brand. For good. A seamless digital journey becomes paramount to retaining your customers, but what makes a good one?
The Risk of Not Digitizing
The main culprit of your business failing? Outdated processes. However, adopting a digital strategy with a trusted vendor like Avertra can change the fate of your company – here are the key benefits.
Five competitive advantages of an omnichannel experience
Think you can overlook omnichannel strategies? Think again. Here are five competitive benefits your business shouldn’t ignore.
Top Four Digital Agent Myths Busted
Digital agents are the future workforce, but just like anything else, they are no exception to being a target of criticism and misconceptions. In this article, we target them one by one.
The Future of Work: Intelligent Process Automation
CEO & CTO at Avertra, Bashir Bseirani defines the future of work and how to empower the workforce through Intelligent Process Automation.
8 strategies from a customer success expert
Customer success is a cross-functional approach towards achieving customer satisfaction and loyalty. Here’s how you can apply it.
