Whether you're a utility, bank, logistics provider, or government agency, service interruptions can lead to more than just temporary disruptions. The ripple effects reach homes, businesses, and entire communities, reminding us that preparation isn't an option, but a responsibility we owe to those who rely on us.
MiOutage in Action: Powering Resilience in the Face of Hurricanes Milton & Helene with TECO
Your scared customers
“I have no idea what's going on or when it'll be fixed.”
When every second matters, poor communication puts lives at risk. Without updates or guidance, fear spreads—and trust disappears.
Your reactive field operations team
“We need to be ahead of this not catching up.”
Outages demand speed. Without clear intel, time is lost, safety is compromised, and frustration builds, affecting customer trust.
Your strained contact center
“This volume's not manageable. We need better tools."
Without visibility or clear updates customers panic and are left with no choice but to flood your call center.
Your executives under pressure
"We can't afford to lose our customers' trust."
When outage strategies fail, the damage goes beyond operations, impacting credibility and J.D Power scores
When unexpected disruptions strike, your response shapes how your customers see you—not just as a provider, but as a true partner they can rely on. In these critical moments, trust becomes everything.
Recognizing this, we've crafted MiOutage by carefully combining key building blocks from our MiCustomer platform. The result is a powerful service delivery and outage management solution, purpose-built to ensure you're equipped to handle disruptions of any scale with confidence and precision.
Geospatial awareness & interactive maps
Proactive service triggers
Omni-channel message orchestrator
Field service & appointment connector
Predictive & forecasting models
Real-time dashboards & KPI watchboards
Boost brand image and JD Power rankings by improving CSAT scores through enhanced company reputation, stronger community engagement, and more effective communication.
Mitigate legal risks by ensuring transparent communication and accurate restoration timelines during outages, reducing overall customer complaints and regulatory escalations.
Scale seamlessly during peak demand and high-stress situations, supporting tens of thousands of users while deflecting calls through self-service, reducing total call volume, and boosting CSAT by keeping customers informed.
Deflect routine calls, reduce average handling time, and improve FCR and wait times, lowering operational costs while freeing employees to tackle critical issues.
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Processed map interactions
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Concurrent users supported
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Seconds to react during crises
