Elevated agent experience
Connect customer service and the back-office on a single, intuitive platform. Simplify the agent experience with process automation, visual process bottlenecks, and intelligent-guided procedures so your agents focus on more meaningful work.
Continuous
We design and optimize the agent of the future to better serve customers
Customizable
Our centralized data allows us to personalize user experience
Comprehensive
360-degree customer and case view
Clever
Our system guides your agents through smart and automated processes
Front office
A 360 Degree Customer View
Time Efficient
Improve first call resolution
& reduce call handle time
Flexible
Enhance Compliance
& Risk Mitigation
Thorough
Real-time process visibility allowing optimal workforce distribution
Effective
Reduced process downtime & SLA management through alert automation
Quick
Rapid & accurate emergency order creation
Smart
Logical & actionable
call prediction
Back office
Enterprise Exception Resolution Automation
Automatic
Resolves 80% of exceptions through automation
Organized
Manage work queues
& work piles
Analytical
Advanced
validation analysis
Customizable
Configurable analysis tools & workbench
Simple
Breaks down complex analysis
Advanced
Automated re-billing & simulation functions
Optimal
Reducing back-office overhead by optimizing exception resolution
A 360 degree visibility into front and back office agent performance through a real- time interactive dashboard.
A powerful automation engine resolving 80% of the workload so your agents can shift their focus on more meaningful work.
Rich reporting features provide your managers with key metrics and intelligence to track, monitor, and improve your business.
