SAP managed services

Run lean. Think smart. Grow fast.

Rewriting the rules of SAP support

For too long, AMS has meant just "keeping the lights on." We go further, delivering SAP managed services that don't just stabilize your systems—they evolve your business.

We embed directly into your operations, take ownership of outcomes, and even assume responsibility for entire business processes. The result? Lower costs, faster service, and a partner that acts like an extension of your enterprise—not just a vendor.

Built for flexibility, designed for impact

Our AMS Framework is a modular, outcome-driven approach to SAP Managed Services. It's designed to align with your strategic priorities—not just IT requirements.

Foundation layer: operational stability & control

Incident, problem, and change management
24x7 monitoring and SLA enforcement
Transparent ticket management and reporting portal

Process optimization layer: performance & efficiency

KPI-linked dashboards and automated root cause analytics
Process mining to identify bottlenecks and opportunities
Integrated runbooks and standard operating procedures

Innovation & transformation layer: future-proofing

Co-innovation workshops and roadmap planning
Business process automation (BPA) and AI assistants
Integration of SAP with Mendix, BTP, and MiCustomer capabilities

Governance & partnership layer: accountability & alignment

Quarterly business reviews and roadmap recalibration
Shared OKRs tied to business outcomes—not just IT metrics
Continuous improvement loops built into the contract structure

This framework allows us to flex across industries, adapt to complexity, and grow with your business—without ever losing focus on value

We don't just support SAP—we run the business with you

Our AMS model is built around three dimensions:

Application Support & Enhancement

Full L2/L3 functional and technical support across SAP ECC, S/4HANA, IS-U, SuccessFactors, Ariba, Fiori, and BTP
24x7x365 operations with global delivery centers and overlapping shifts
Incident, change, problem, release, and knowledge management

Process Ownership & Business Operations Outsourcing

We manage and operate business-critical processes like:

Billing Exception Management
Dunning & Collections
SAP FICA dispute workflows
Meter-to-Cash cycle for utilities
Field service scheduling and dispatch
Data entry and validation for finance, procurement, and HR

KPI-aligned service agreements with shared accountability

Intelligent Automation & Optimization

RPA bots and workflow automation to eliminate manual tasks
Ticket trend analysis, process mining, and predictive support
Embedded AI to trigger self-healing actions before users notice problems

What makes our AMS different?

Beyond SLAs

We commit to business KPIs, most vendors stop at system availability. We tie our success to real business impact: billing accuracy, revenue leakage prevention, order-to-cash speed, and user satisfaction.

Embedded in your team, not outside it

Our AMS teams don't sit on the sidelines. They participate in daily standups, customer success reviews, and co-innovation sessions. We're not observers—we're operators.

Automation is the default, not an option

Every process we touch is analyzed for automation opportunities. Whether it's auto-resolving known errors or processing invoices without human touch, we build automation into the DNA of AMS.

Global, flexible, always-on delivery

We operate across time zones with language and industry expertise, scaling up or down based on project loads, peak seasons, or transformation cycles.

AMS + MiCustomer + Mendix: next-level efficiency

By integrating our technology offerings, our managed services aren't just reactive—they're transformational.

MiCustomer for omnichannel case management and agent productivity.
Mendix low-code for rapid app development and digital extensions.
SAP BTP for intelligent automation and cross-system integration.

Real results, real impact

Global logistics leader: Aramex

From reactive support to proactive, integrated operations

Facing rising support demand and downtime, global logistics leader Aramex modernizes core functions by outsourcing SAP operations (Ariba, SuccessFactors, and finance) while enabling self-service through a Mendix portal with unified cloud governance.

30% drop in operational ticket volume within 3 months
70% increase in system uptime, improving business continuity

Energy provider: People's Gas

Reimagining SAP support for smarter, scalable utility operations

To improve billing performance and customer satisfaction, People's Gas transitions 80% of SAP IS-U support to Avertra-managed services, enabling faster resolution, proactive exception handling, and measurable revenue gains.

80% of SAP IS-U support shifted to Avertra-managed processes
40% reduction in customer complaints due to faster billing resolution
15% increase in revenue assurance through proactive exception handling

Navajo Tribal Utility Authority

Redefining utility excellence through compliance-driven SAP transformation

NTUA transitions enterprise-wide SAP support to Avertra, embedding regulatory readiness and improving service experience.

Centralized management of all SAP modules, including IS-U, under Avertra's support framework
Embedded FERC standards within SAP to ensure regulatory alignment and audit readiness
Enhanced customer satisfaction with fewer billing issues and faster support

Let's talk SAP AMS that actually moves the needle