AI that powers your team and transforms customer support—24/7
Customers expect instant, seamless support. Employees need tools that empower and simplify.
MiVirtualAgent delivers both, resolving customer inquiries in seconds and eliminating repetitive tasks for your team on the go.
Customers expect more, faster
“I've been on hold forever- can someone just help me?”
74% of people expect instant, personalized service. Legacy systems can’t keep up.
Employees are drowning in repetitive tasks
“I answer the same question 50 times a day—what's the point?”
Up to 80% of support requests can be handled by AI—freeing teams for high-impact work.
Compliance is critical, but manual checks fall short
“Manual doesn't cut it when the risks are this high.”
Data errors cost $3.1 trillion yearly. Automation ensures accuracy and reduces risk.
Burnout is real, and costly
“It shouldn't be this hard to do my job.”
40% of employees consider quitting due to inefficient tools and outdated systems.
Designed through the building blocks of the MiCustomer digital experience platform (DXP), MiVirtualAgent empowers your business to deliver better customer service and smarter employee support — instantly, consistently, and at scale.
Interactive digital assistant
Customer intent recognition
Two-way smart interactions
Next best action & offer engine
Process & journey mining
Decision intelligence engine
Resolve customer inquiries 24/7 — no wait, no hassle.
Automate routine work — saving thousands of hours monthly.
Guide smarter decisions in real time — for both customers and employees.
Ensure compliance automatically — reduce risk with instant validation.
Personalize every interaction — AI adapts to behavior and history.
Scale support without scaling costs — AI never sleeps.
Designed to deliver fast, consistent, and personalized service at scale across any industry, seamlessly connecting with all your enterprise systems.
Customer experience and service leaders → Reduce call volumes, improve CSAT, and scale support without added headcount.
IT and digital transformation teams → Deploy secure, omnichannel AI and lower cost per interaction—fast.
Operations and compliance managers → Save man-hours, reduce cost-to-serve, and automate compliance effortlessly.
HR and employee experience teams → Cut burnout, improve retention, and eliminate repetitive tasks.
0%
of inquiries resolved without human intervention
0%
boost in customer satisfaction (CSAT)
0%
reduction in service costs and wait times
0%
faster resolutions across all channels
