Great communication is more than just hitting send.
Whether it's billing reminders, outage alerts, appointment confirmations, or promotional campaigns, you need to engage customers efficiently and in the way that works best for them. Without the right strategy in place, communication can quickly become fragmented, inefficient, and difficult to manage.
Your confused customer
“I shouldn't have to guess what's going on."
Scattered messaging across systems leading to a broken customer experience.
Your exposed compliance team
“It only takes one audit to sink us”
Manual processes make it difficult to track opt-outs, meet regulations, and avoid fines.
Your frustrated customer programs manager
“Why is our engagement so low?”
One-size-fits-all campaigns can't create action. Without personalization, great programs get ignored.
Your exhausted contact center
“Better communication could prevent all these calls.”
Every unclear message creates another call and rising support costs.
Your CX manager in the dark
“I'm being asked to improve something I can't even see.”
Without clear insights, there's no clear visibility into what's working and what needs to change.
Your blocked business teams
“We can't do anything without going through IT”
IT-dependent communication systems delay updates and limit flexibility in communication.
Powered by the building blocks of the MiCustomer Digital Experience Platform (DXP), MiComm is an end-to-end omnichannel platform for managing customer communications that transforms engagement strategies, simplifies the customer and employee experience, and drives efficiency.
Omnichannel message orchestrator
Dynamic template studio
AI-driven personalization engine
Consent & preference management
Consent & preference management
Engagement analytics & A/B testing
Seamlessly integrate with the tools you already use—no IT roadblocks, no complexity.
Business-driven
Create, manage, and optimize messaging without IT reliance
Scalable
Send millions of messages at once with zero performance loss
Connected
Centralize all your departments on a single enterprise platform
Drive higher self-service adoption, paperless billing enrollment, and proactive customer interactions with AI-personalized campaigns..
Reduce manual processing costs, prevent missed payments, and optimize workforce allocation with AI-driven automation and intelligent workflows.
Increase call deflection and lower average handle time by automating routine inquiries, reducing the burden on agents, and cutting operational costs.
Improve response times and service efficiency with AI-powered, two-way messaging that eliminates delays in billing disputes, payment inquiries, and service requests.
Ensure regulatory compliance with automated consent tracking, audit-ready logs, and enterprise-grade security, minimizing legal and financial risks
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reduction in manual processing costs via automated customer outreach
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higher message engagement rates with AI-personalized outreach
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decrease in inbound call volume by automating routine notifications
