Let's face it, today's customers expect it all; faster answers, seamless service, and total control. On the other hand, your call center is under fire and hiring more support is getting harder with fewer people wanting the roles.
More demand, fewer resources, higher costs and no way to keep up while relying on traditional support models.
Your frustrated customer
"Why is getting help so hard?"
They're stuck on hold, endlessly transferred, and growing impatient. Every delay erodes trust, leaving them ready to walk away and tell.
Your overwhelmed agent
“I just need better tools to do this.”
Your employees are dealing with endless calls, outdated tools, and struggling to keep up with growing expectations.
Your stressed team manager
“I need insights to fix what's broken.”
No way to hit KPIs when teams are drowning in escalations, visibility is lacking, and every issue is reactive instead of proactive.
Your executive in emergency
“Every setback hits our credibility.”
Rising costs, dropping CSAT/J.D. Power scores, and nonstop pressure. Every delay risks revenue, reputation, and customer trust.
It's time to ditch the outdated and inefficient way of work and embrace a smarter way of delivering customer service.
With self-service at the heart of this, MiPortal was created through the building blocks of our MiCustomer digital experience platform (DXP) to put customers in control while empowering your employees.
Self-service journey builder
Unified customer/constituent profile
Proactive service triggers
Consent & preference management
Interactive billing
AI forecasting & trend analysis
Understand customer behaviors and preferences through self-service data to drive better business decision-making that exceeds expectations, improve boosting CSAT and JD Power scores.
Provide clear billing and flexible payment options to ensure timely payments and smoother cash flow while reducing overdue accounts and shortening billing cycles.
Empower customers to independently self-serve, relieving pressure on your front office by driving call deflection, improving first-contact resolution, and reducing average handle times.
Strengthen connections with your community through personalized self-service options that foster frequent interactions and long-term loyalty, driving higher engagement, improved retention rates, and increased enrollments.
0%
decrease in call center volume
$0M
distributed aid through automated application enrollment
>0%
reduction in process time
