MiAgent copy-JACSCloud Based Call Center Application Built for Your Utility Business

Current CRM applications in the market are hard to use because they were not designed with the Utility Industry in mind. This is why our simplified and Utility Business Process driven application will ensure a reduction in CSR training costs, average call handle time, increase organization transparency and efficiency while reducing total cost of ownership on both IT and the business. We build this product with you, the utility, in mind!

MiAgent® is a Utility Focused Contact Center product that simplifies and optimizes the CSR interacting with customers while reducing call handle time and promoting first call resolution. The main objective when we decided to build MiAgent® was to give utilities a powerful engine that has a very light footprint for IT, while enabling super fast non-replication based responses from the utility CIS. We achieved our objective and much more. With our service oriented architecture and open API framework, we seamlessly integrate with our MiIVR product line or your existing/future IVR as well as any third party application.

 

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Optimized Customer, Account, and Premise Overview

Edit Customer Information

Start and Stop Service Wizard

At A Glance Billing and Consumption History

Bill Complaint Cockpit

IVR Integration/Screen Pops

Service Order View and Creation

Set up/True Up Payment Plans

Enroll/Drop/Settle in Budget Billing

Alert Framework

Predictive Call Analysis

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Accept Customer Reads

Secure over phone payment acceptance Customer Reads

Interaction/BP contact management

Marketing Cockpit

Customer Assistance Program Management

Social Media Integration

Supervisor Portal

Analytics

Social Media Integration

Omni-channel communication