Technology born from the current challenges and tomorrow’s needs of the Energy & Utility Industry
The once-a-month relationship with your customer isn’t working. It’s not that they don’t appreciate you – they just want you to get with the times. Customers want the same web-based account management they’ve been getting from their banks, phone providers, and credit card companies for years. Fast, easily accessible, and uncomplicated. Real-time.
Avertra can help you achieve this win-win relationship with your customers while reducing your operating costs in the process. Let us welcome you to the new digital normal.
The Digital Customer Experience Platform
ONE PLATFORM TO RULE THEM ALL
Avertra introduces easy-to-use and highly effective solutions that satisfy consumers’ expectations while dramatically improving the efficiency of gas, water, and electric utilities operations. The MiCustomer™ Digital Experience Platform creates a seamless, immersive customer experience using web, mobile, voice, and text to conduct customer-related activities efficiently and at scale. MiCustomer’s integrated application suite manages all aspects of the meter to cash process from meter reading to invoicing and correspondence to analytics from a single location.
MODERNIZE AND OPTIMIZE
YOUR BUSINESS APPLICATIONS.FAST.
Modernize, Integrate, and Optimize the software you use today to unify your Customer and Employee experiences. Prebuilt libraries of utility centered features, functions, and widgets. Flexible hosting options allow you to host your applications in the cloud or on premise. Don’t build it from scratch.
EASY TO USE
SET UP IMMEDIATELY
Get started instantly by answering a few quick questions in the seup up wizard.
Build robust web applications from a library of industry focused features and functions without coding. Create. Test. Tweak. Repeat.
Easily manage the publication of web applications and control the users who have access to them.
Provides customers with a safe and secure way to store multiple payment methods used across interaction channels.
Expedites the end-to-end processes management for new construction and service extensions to existing properties which enables developers and builders to complete applications 24X7 from any location.
Empowers customers to self-serve account actions like real-time start and stop service, payments, and correspondence via an intuitive web portal.
Manage end-to-end customer communication process including: configuration, management, and aggregation of emails, billing inserts, notifications, letters, and any information sent digitally to customers and business end users.
Robotic-based automated exception management capabilities focused on key back office exceptions in the Meter to Cash Life Cycle by combining transactional and master data from multiple process areas to help ensure SLA’s are always met.
Enables dispatchers to easily create, schedule, and dispatch work orders to the closest technician using Global Positioning Systems (GPS) from any iOS, Android, or Windows device.
Compares billing files and formats prior to releasing changes to customers so that Customer Information System (CIS) upgrades, rate changes, and bill presentment changes can be validated automatically and accurately.
Bridges the gap between traditional meter reading and a full Advanced Metering Infrastructure (AMI) implementation to easily manage of route allocations, perform route analytics, and control meter readers in the system in real-time.
Simplifies and optimizes the actions of business users as they interact with customers while reducing call handling time and promotes first call resolution Key Performance Indicators (KPIs).
Extend the value of any CIS Implementations by extending voice and text based customer selfservice channels like Phone, Alexa, Google Home, and chat by introducing ”agentless” services like Start, Stop, and Transfer Service, Statement of Account, and Program Enrollment.