upgrade to a 360-degree

customer view

miagent

Reduce overall costs and increase customer delightfulness by optimizing contact center processes when organizations need it most

Quantifiable
Benefits

  • Achieve Operational Excellence
  • Automate Front Office Processes
  • Enhance Compliance & Risk Mitigation
  • Reduce Call Handle Time / Average Handling Time
  • Oversight of 3rd Party Operators
  • Hands Off Processing
  • Decrease Printing Cost
  • Improve First Call Resolution
  • Cutdown on Training Cost

Data
analytics

  • Account Statements
  • Agent Session History
  • Billing & Consumption History
  • Call Metrics
  • Dispute History
  • Key Performance Indicators
  • Interaction History
  • Meter Reading History
  • Payment History
  • Service Application History
  • Work Order History
MiAgent Avertra

Beyond Ready Workforce

  • Reduction of manual steps
  • Reliance on process automation
  • Focus on the customer, not the tools

Key Differentiators

Out of the Box
Features

Intuitive
Interface

Pre-Built
Accelerators

Customer
Self-Service

Industry
Specific

Response Time

is Only the Beginning

Drastically Improve
Response Times

Lower cost of
operation by
up to 35%

Manage
Compliance

MiAgent Avertra